We’ve heard from members wondering who they should call when they have specific questions.
To start:

  • For general information about the CEIRP, check out our website at www.ceirp.ca, or contact the CEIRP office at 416-362-2665.
  • For questions concerning your taxes, RRSP contribution limits, Home Buyers Plan or Lifelong Learning Plan, call Canada Revenue Agency (www.cra.gc.ca, 1-(800)959-8281)

For anything else, we hope that this short table will be helpful and point you in the right direction:

Call your Local, Guild, Employer

  • Payroll contributions
  • Additional member voluntary contributions through payroll
  • Timing of payroll contributions
  • Your collective agreement
  • Working outside of your normal jurisdiction

Canada Life's Call Centre

The following can be done on www.mycanadalifeatwork.com or if you prefer, you can call Canada Life at 1-855-729-1839:

  • Get access to your account online
  • Update your personal information
  • Review your balance and make changes to your investments
  • Transfer between accounts
  • Download and upload forms
  • Access tax receipts, account statements and activity reports
  • Access educational information and financial calculators
  • Set financial and retirement savings goals
  • Ways to contribute
  • Change your beneficiary

Speak with a Wealth Consultant

The Wealth Consultants will provide you with personal advice and guidance about your plan, including:

  • Navigating the Canada Life website and taking advantage of the tools and resources
  • Planning, optimizing and executing your savings/investment goals
  • Understanding the investments available in the plan
  • Choosing funds that match your risk tolerance

If you are nearing retirement, they will refer you to a retirement specialist or you can contact one directly